Question 1

How do I reschedule my appointment?

Accepted Answer

You can reschedule your session through your member account or by contacting us before your scheduled appointment.

Question 2

Is advance booking required?

Accepted Answer

Yes. We recommend booking your sessions in advance to secure your preferred time slots.

Question 3

Can I choose my preferred session time?

Accepted Answer

Yes. Available time slots can be selected during booking, subject to availability.

Question 4

What if I miss a session without notice?

Accepted Answer

Missed sessions without prior notice may be counted as completed according to our cancellation policy.

Question 5

Can I attend sessions while traveling?

Accepted Answer

Yes. Since our sessions are conducted online, you can join from anywhere with a stable internet connection.

Question 6

What is your cancellation policy?

Accepted Answer

Sessions may be rescheduled or canceled according to our Cancellation & Refund Policy. Please provide advance notice whenever possible.

Question 7

What happens if AUMI needs to reschedule a session?

Accepted Answer

If we need to reschedule, we'll notify you promptly and offer the next available appointment.

Question 8

Are consultations confidential?

Accepted Answer

Yes. All consultations are conducted privately, and your information remains confidential.

AUMI

Frequently asked questions